The staff here was super helpful and friendly. At first I was probing for advice for ways to diagnose and fix my PC at home without having to bring it in, but eventually I had a part die on me and had to bring it in. Konrad was charismatic and helpful and seemed like he knew every possible pitfall and fix for every possible scenario. He worked through the technical details with me and we were able get the PC running even better than it did before. I would highly recommend this store to anyone with any issues related to technology hands down.